I currently work as a Senior Service Desk Manager for a Cambridgeshire-based IT solutions provider. I have experience with the following:
I have considerable experience designing, planning and implementing client solutions, from on-premise to cloud. Including a detailed understanding of managing of IT budgets, departmental responsibilities, implementation and management of ISO 27001 processes and accreditation, as well as mentoring and supervising team members.
I am at ease during face-to-face client meetings and build excellent client relationships, including working with other teams – often alongside clients – to provide the most efficient cost-benefits for their products. I possess a detailed understanding of Azure, cloud, on-premise and datacentre licensing, including hardware and software licensing.
I have proven experience working in high pressure, fast-paced MSP businesses at a senior technical level. I have extensive experience building, administration and usage of Autotask, ConnectWise, Continuum and Datto products in enterprise and MSP environments. I also possess considerable expertise with the management and use of BitDefender GravityZone, SentinelOne, Webroot, CryptoPrevent and many other security and enterprise-level products.
Planning (full life cycle) and provisioning and roll-out of bespoke and highly-available Microsoft Azure and Amazon AWS cloud solutions, complex clustered server environments (on-premise, cloud, datacentre), client migrations, and extensive experience providing senior-level 3rd line support.
I have expert knowledge encompassing the full remit of administration, backup (BDR, cloud/local), hardware diagnostics/upgrades, update/patch management of Windows Server 2008-2019 and a mix of Red Hat/CentOS and Ubuntu Linux.
Virtualisation and Cloud
Extensive expertise designing, building, implementing, migrating from on-premise to cloud migration projects and troubleshooting Hyper-V on Windows Server 2008-2019, using Windows and Linux guests, including complex clustered Azure, cloud, datacentre and on-premise solutions. I also have experience with VMware vCentre, vSphere and ESXI.
This includes planning, implementing and providing technical support for complete on-premise to Office 365 migrations and I have expert knowledge of Office 365, Teams, SharePoint, OneDrive administration.
Microsoft Office 2010-2016, Office 365, Windows 7/8/10 workstations in Workgroup and Azure/local domain-based environments. Hardware/OS level fault diagnostics, management of update/patch life cycle, drivers and Windows 7 to 10 migrations (in-place and clean).
Designing, building, implementing and supporting complex, multi-cluster infrastructure. System Center 2012-2016, SC VMM, SOFS, SANs, Clusters, AD, DNS, DHCP, GPO and RDS (single solutions and multi-RDS farm) deployment and management. Router and switch administration, network printers, VPN, RDS, TCP/IP, WAN, LAN, Wi-Fi implementation, firmware management and fault diagnosis.
Planning, migration and extensive technical support of Microsoft Office 365. Microsoft Exchange 2010-2016, Office 365 and email archiving solutions. Daily administration of users, group permissions, and mailbox settings. My extensive experience covers planning, implementation and update management, including DAG, high-availability and clustered environments using Azure, private cloud, datacentre, on-premise virtualised and physical servers.
I am a Certified Mitel MiVoice Office 250 engineer and have experience with the design, implementation and technical support of Mitel phone systems, network configuration and VLAN setup in single and multi-office locations as well as 3CX and Horizon cloud solutions.
I enjoy working on projects covering the above technologies. If you have a project that would interest me, please get in touch.